Terms & Conditions in UK


These general terms and conditions apply to all orders through www.fitnessform.co.uk (“the Website”). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that you are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

Formation of Contract

Your order on the Website is a binding offer for entering into the related contract to purchase from fitnessform. We are free to either accept this offer within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the ordered goods.

We reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.


Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.

There is no liability for lack of items in stock or for products not being available.

If the product is on Preorder you will be advised on its arrival, this will be also be mentioned on the product page.

Any commercial resale or distribution of fitnessform products sold on the Website without expressed written consent from fitnessform is strictly prohibited.

Please note that after your order is confirmed, no requests to change or cancel can be considered. If you decide to cancel after the item has been dispatched you will be liable for outbound and inbound delivery charges.

Reservation of Performance for Undeliverable Goods

If the goods ordered cannot be delivered within 30 days following the day after your order (Pre-orders may take longer), we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

Payment conditions

The purchase price for goods ordered is due when you place your order through fitnessform online. Payment may be by credit card (by entering your card data on the Website), via Paypal (by clicking Paypal and logging into your Paypal account).

If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.


The following delivery guidelines are for mainland UK only:

For all mainland UK orders normal delivery times are 3-4 working days. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

Saturday delivery can be arranged at an extra cost, please contact us to confirm cost.

Upon receipt the shipment must be checked for accuracy, completeness and damage.  Any box damage should be noted on your delivery receipt. fitnessform are not responsible for box damage not noted upon receipt of delivery.

Right to withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us, e-mail: info@fitnessform.co.uk of your decision to withdraw from this contract by an explicit statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you wish to withdraw from this contract, we must be informed in writing within 14 days of receipt of the goods. We will then contact you to make arrangements for return of the goods. To obtain a full refund the item(s) must be returned back to us in the original packaging, unused and in saleable condition within 14 days of your cancellation notification. We will then issue a refund for the item(s) purchase price (standard delivery is included in purchase price). Any additional delivery costs included in the original purchase, including installation, 1st floor deliveries, expedited service, etc will not be reimbursed.  You will be responsible for the cost of returning the item(s), and the item(s) are your responsibility until they reach us. It is recommended you use a secure delivery method that requires a signature on receipt.  If the goods are not returned to us in the original packaging and in an unused and saleable condition we reserve the right to reduce the refund to reflect the diminished value.

We will withhold reimbursement until we have received the goods back and confirmed (Usually in 3-4 working days)

All refunds will be reimbursed using the same method that was used to purchase the goods.



All our products come with a parts only 12 months warranty as standard.

All warranties are non-transferrable. fitnessform reserves the right to void any warranty due to the following:

  • Incorrect usage
  • Lack of preventative maintenance
  • User error
  • Failure to comply with safety instructions
  • Usage outside of product specification
  • Usage and storage in unsuitable environment
  • Purchases made from unauthorized retailer

fitnessform reserves the right to request payment for faults and failures due to incorrect assembly of machines.  These costs could include engineer labour, parts and delivery.  Pro forma invoice will be issued and will need to be paid prior to any parts being sent or engineer appointment being arranged.

For information regarding warranties on any specific product or usage please email support@fitnessform.co.uk